So many of the other ITSM (Information Technology Service Management) programs out there have so many fields that need to be filled in that you don’t use. It often takes longer to work with the task management system than to action the task. This can lead to tasks being completed and not being entered into the system.
teamfocus has always allowed you to control the data you store but now its even easier. Just clicking a heading in your task view lets you add new columns, hide columns you don’t want to use anymore and also choose which ones appear in search results and which are available when editing a task full screen.
It’s even easy to change the order to suit your preferences. Anyone with the permissions to edit the particular workflow can now make these changes in your team.