Help Desk Workflow

Help Desk Workflow

The Help Desk Workflow provides you with the ability to operate and manage a complete Help Desk system. You can instantly keep track of how many tasks are Open, Waiting for additional input or Closed.

Like all teamfocus Workflows, the Help Desk Workflow can be fully customized to include any number of additional fields, steps and paths. You can also store any associated pieces of information (in any file format) such as screen shots, test scripts and associated documentation.

The Workflow also maintains a complete register of events and can be used to assist in the management of bottle-necks in the issue management process.

Key Features
  • Metrics help you identify bottlenecks in the process.
    • Metrics can be changed on any step to match your requirements.
  • Fields can be customized to tailor the Workflow to your exact development needs.
  • Filters let you quickly search through all your data.

Just select the “Help Desk Workflow” when you start with your free team.